The Sad Passing of an Influential person within NTBS


It is with Great sadness that we inform you of the passing of Jean Brown.

Jean a Co founder of NTBS with Spencer Brown, sadly passed away on the 15th May 2021 at the age of 87. Having started the business alongside spencer in 1987, Jean carried on working up to the start of the COVID pandemic in March 2020.

Jeans Funeral has been confirmed as the 9th June 2021 with current COVID restrictions. The family has asked for family flowers only and any donations made to her favourite charities, The Life boats, Guide Dogs for the Blind and Christies.

NTBS here to serve you during COVID-19 Pandemic


NTBS remains open to serve our customers as required. Your business is extremely important to us all here and we wanted to reach out to you today during these very difficult and dynamically changing times, to provide you with a level of comfort and assurance surrounding our continued service support of your business.

We are committed to continually monitoring the situation regarding the COVID-19 corona virus through the World Health Organisation, Public Health England and Government guidelines to minimise the effect on our customers, business and staff.

During these very uncertain and unprecedented times, the Breakdown & Recovery industry is at the forefront of the effort to keep the roads and the supply-chain moving. I’m proud to report that NTBS have a comprehensive 24/7 nationwide service plan in place which has been implemented and fully functional since early last week. We would like to say a huge THANK YOU to all our suppliers for keeping our customer vehicles moving.

As an integral part of the food and pharmaceutical distribution cold chain, we are working closely on all matters relating to Essential Services and Key Worker status with Mobile Engineers who again continue to operate nationally 24/7 as normal, with the necessary additional enhanced safety and social distancing practices needed at this time

Also a huge THANK YOU to all our staff for their continued support and hard work.

We would just like to remind our customers that we are here for you, to keep the transport industry moving and providing much needed goods to their locations. We will continue to provide our services to the transport industry until we are told otherwise.

If we all work together and stand united, we can make it through.

NTBS/NCA Proud to be working with DKV Euroservice


NTBS & NCA are proud to have been confirmed as the DKV Euroservice Partner for UK & Ireland.


Press Release from DKV Euroservice:

As from 30th December 2019, the responsibility for DKV ASSIST services in UK and Ireland will be transferred to our new partner, Service 24. Emergencies in UK and Ireland are directly supported by the national subcontractor Nationwide Transport Breakdown Services (NTBS) used by Service 24. We are delighted to announce this new partnership, that is sure to provide an even better out-of-hours experience to all our valued UK and Irish customers.

Neil White, Sales Team Manager UK & Ireland, explains: ‘’In 2019 we were faced with the challenge to find a new Emergency service centre for GB & IE due to the possible impacts caused by the Brexit. We addressed this request to our existing emergency service partners and our longest established emergency service partner “Service 24” recommended us to have a combined solution together with NTBS. Due to the Brexit issue, emergency services in the UK and Ireland must directly be supported by a national subcontractor – in our case by NTBS used by Service 24.’’

NTBS Ltd, was founded in 1987 by Spencer Brown to offer a professional service to the Transport Refrigeration industry and is now a well-established company offering a complete “one stop shop” breakdown and support service to the commercial vehicle industry. NTBS is still owned and managed by the 2nd and 3rd generation of the Brown family.


Be it emergency breakdown services, towing, tyre service for trucks or even a faulty car: DKV ASSIST provides customers with immediate help 24 hours a day in 41 European countries. In 92% of all cases, we can resolve breakdowns on the spot.

Stuart Brown, Managing Director of NTBS says: ‘’We strongly believe in and apply a “hands on” style of management, which enables a consistent delivery of a quality service 24 hours a day with effective communications to operators when in trouble, assisting them to protect their reputations and commitments.’’

NTBS offers complete coverage and full commercial vehicle services and expert call management services. With over 30 years of experience in the industry, NTBS knows how important and vital it is to have customer calls managed and jobs directed professionally. NTBS provides tailored solutions to suit our business needs. They customized our DKV procedures around us and our DKV customers.

Operating from their own call centre in Denton, Manchester, which is manned by helpful and knowledgeable staff who are available 24 hours a day 365 days of the year, NTBS can provide support to any type, model or age of vehicles, plus all ancillary equipment.

Speaking direct with a UK-office eliminates the possibility of any language issue’s and ensures the correct agents are used in a breakdown situation.

Partnership with CPT

For many years now, both DKV and NTBS have been in partnership with the Confederation of Passenger Transport UK (CPT). The services of both companies sync perfectly with the demands of the CPT membership, be it fuel at home or abroad, road tolls, or foreign VAT refunds. CPT members also benefit from greater piece of mind, knowing that between them, DKV and NTBS will ensure they get to where they need to go, and get home again.

To be recognised as the breakdown assistance provider for CPT (Confederation of passenger Transport) members demonstrates that NTBS & NCA provide a reliable service.

Stuart Brown, Managing Director of NTBS says: ‘’Knowledge of the industry is a key factor in the considerable success of the company, coupled with access to an extensive network of approved agents who provide coverage throughout the UK and Europe, and it is our agents who determine our reputation. Therefore we only use those who respond quickly and produce quality workmanship. They are all experts in their field and approved by NTBS Ltd. With an extensive network of specialist agents, including main dealers and independents, we are well placed to provide an efficient response to any situation anywhere and anytime delivering an unrivalled level of service you would expect when in need of a urgent roadside assistance, and at competitive rates. Reciprocal business opportunities play a major part in our support package, where we are able to provide suppliers access to our extensive network.’’

We wish Service 24 in cooperation with NTBS the best of success in their new position and we are looking forward to foster a successful partnership.


Further information can be found at


About DKV Euro Service

DKV Euro Service has been one of the leading mobility service providers for the logistics and transport industry for over 85 years. DKV offers a comprehensive range of services for the optimization and control of commercial vehicle fleets throughout Europe, from cashless on-the-road supply to over 80,000 cross-brand acceptance points to toll invoicing and VAT refunds. DKV is part of the DKV MOBILITY SERVICES Group with over 1,000 employees. In 2018, the group generated a turnover of 8.6 billion euros and was active in 42 countries. More than 3.7 million DKV CARDs and on-board units are currently in use with around 200,000 customers. In 2018, DKV CARD was awarded best brand in the fuel and service card category for the 14th time in a row.

CV Show 2019


Commercial Vehicle Show 2019

NEC Birmingham 30th April till 2nd May Stand 5B85


For the 10th year in a row NTBS will be exhibiting at the Commercial Vehicle Show at the NEC next week.

We would very much welcome the opportunity to meet with you on our stand 5B85.

The CV Show is the best attended, largest and most comprehensive road transport and commercial vehicle event held in Britain, providing truck and van operators with far greater choice than can be found anywhere else in the UK.

To register for your free ticket click here

We look forward to seeing you there

NTBS & NCA Support Slow Down Move Over


NTBS & NCA support AVRO and The Slow Down Move Over Campaign to improve the safety of vehicle recovery and Breakdown operators.

Your input will help Avro improve the safety of the recovery industry.

AVRO are building a ‘near miss’ register and we need your input. Our industry has inherited yet another problem created by others and our suppliers and their employees are being put at risk without proper protection.

AVRO is continuing to lobby for a change in legislation to ensure the recovery industry has the same level of protection as other roadside workers. An official register will help us understand the full extent of the dangers that you and your employees experience every day so please take a minute to complete the ‘AVRO incident form’ at every opportunity.

As time goes by AVRO intend to publish the results periodically to illustrate a geographical representation of near miss information to help identify any regional hotspots. All information given will be classed as confidential and individual’s details will not be released wihtout prior authorisation.

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Priority on a breakdown is always the operators and drivers safety please help the industry stay safe!


For Further information visit or


CV Show April 2018

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