Hello. We use cookies on this website
to help us and our partners improve
your browsing experience. More Info
Manage Cookies Close

Jobs: Vacancies at NTBS Ltd

Breakdown Controllers

NTBS a leading breakdown and recovery company based in Denton Manchester are looking for a Breakdown controller to cover their night/Weekend shift.

You will be the first point of contact for customers with vehicle breakdowns and will determine the most cost effective route for repair HGV mechanical knowledge & UK Geographic knowledge would be beneficial but not essential

Your duties as a Breakdown Controller will include:

  • Offer front line customer support following a breakdown or defect;
  • Allocate calls and resources to ensure that all calls and tasks are attended by the appropriate Engineer in contracted/targeted timescales to comply with agreed Service Level Agreement (SLA's) and Organisational targets;
  • Ensure Customers are regularly informed of call progression/ development through to satisfactory resolution;
  • Ensure that the necessary processes, procedures, and engineer work instructions are understood and are followed thereby providing a consistent and professional service to the client;
  • booking jobs onto the in-house computer system
  • General administrative duties as required such as raising and taking calls, monitoring of Call Management through the in-house telephone system, inputting of data onto the in-house computer system ensuring accuracy of records, procedures and documentation;
  • Raising customer invoices
  • Call Management for external companies whilst they are closed

Key Accountabilities

  • Customer satisfaction and call response times within guidelines
  • Incident management, meeting agreed timeframes for repairs
  • Adhering to all processes and procedures
  • Accurate and up to date records

Applicants must be able to demonstrate:

  • Business standard IT skills, including Microsoft Office
  • Possess the ability to log calls and distribute breakdown information.
  • Excellent communication and customer care skills
  • A good standard of written and spoken English
  • A tenacious, enthusiastic, and flexible disposition. Some prior experience with call handling/customer service, engineer allocation, customer management
  • Good self-starter with the ability to multi-task
  • Ability to work well under pressure in a busy environment
  • Ability to work well as part of a team, and also on their own when required
  • Be a well organised individual with excellent time management and prioritisation skills

This is a 12 month contract with the chance of chance of becoming a permanent position after that.Working 12 hour shifts 7-7 3 or 4 shifts a week or 4 on 4 off.Send your CV’s to jobs@ntbs.co.uk to apply for this position.

Stay in the loop with NTBS Ltd

General Enquiries:

Email Address
Contact Number