How We Work

On receipt of your call for assistance to our 24/7 Denton based control centre.
We will obtain all the relevant information about your situation and then take full control of your breakdown requirements.

This information will then be assessed to determine the appropriate action to resolve the situation. With a UK network of over 1500 specialist agents coupled with a vast network in 32 European counties including main dealers and independents, we are well placed to provide a fast response to any situation anywhere.  NTBS will maintain communications with you our customer and attending agent, and provide regular updates. When the vehicle is mobile you would be informed.

It is our agents who determine our reputation. Therefore we only use those who respond quickly and produce quality workmanship.

The invoice from NTBS Ltd would include a record of the breakdown incident and a summary of the work performed by the attending agent.

Our team are always kept informed of advancements in technology and the introduction of new rules and regulations within the industry. With the assistance of local agents onsite training and product information is obtained ensuring that you the customer get the very best of service.

Using state of the art telephone and recording system all our telephone calls are recorded for security and training purposes.

NTBS are associate members of Transfrigoroute.